FAQ

Q:

What are your hours of business?

A:

Rubidoux Community Services District office is open Monday through Friday from 8:00 a.m. to 5:00 p.m. Telephone 951.684.7580

Q:

What do I do if I have a Water District related emergency after hours.

A:

Call our business telephone line at 951.684.7580. Follow the prompts and you will be connected with our after hours answer service.

Q:

Where are you located?

A:

3590 Rubidoux Blvd.

Q:

How do I get to your office?

A:

From the 60 Freeway, take the Rubidoux Blvd. exit and go south toward Mission Blvd. The office is on the corner of Arbuckle School Road and Rubidoux Blvd.

Q:

When is my bill due?

A:

Depending on your billing cycle, your bill is due on either the 5th or 15th of every month. If you do not receive a bill prior to your due date, please contact our office at 951.684.7580

Q:

Do you take credit card payments over the phone?

A:

Yes, Mastercard and Visa only (we do not accept “checks” by phone). Debit cards are welcome only if they have the Visa logo. You can call our office to make a payment between the hours of 8:00 AM and 5:00 PM Monday through Friday at 951.684.7580.

Q:

Can I pay my bill through your Website?

A:

Yes. Visit our website at www.rcsd.org and click the "Pay Your Bill Link" below our logo.

Q:

Why do I have a late charge on my bill?

A:

Your payment must be in our Office by the due date. The due date is at the top right corner of your monthly bill. When sending a check by mail, you should allow at least 5-7 business days in advance of the due date for delivery to our office.

Q:

Will my trash pickup day change after a legal holiday?

A:

Click here for Holiday Trash Pickup Schedule.

Q:

Do you have any job openings?

A:

Click here for employment opportunity information.

Q:

How much does RCSD charge for bank returned checks due to Non-Sufficient Funds (NSF) or other returned check reasons?

A:

Effective January 1, 2008 the fee for returned checks was increased to $25.00. Restitution must then be made by cash.